Services

From no accessibility capability to a working practice: standards, process, tooling, training, and the ownership model that keeps it alive after I leave.

The problem it solves. Accessibility lives in one person, one ticket queue, or one annual panic - and it isn't working. This is for companies with no practice yet, or one that stalled when its champion left. If you tried this before and it didn't stick, that is exactly the conversation to have: it's almost always an ownership problem, not a knowledge problem.

What you receive.

• A current-state assessment
• Accessibility standards and a design and engineering process
• The tooling stack
• Team training
• An ownership and governance model with named owners
• A handover plan

How it runs. A fractional retainer over a quarter or two, with a defined handover at the end. A practice doesn't need me full-time once it's running - and it should be able to prove that. If it only works while I'm there, it doesn't work.

Why me. I've built this three different ways - from scratch at Bottle Rocket, embedded in the everyday work at Alto, and as a company pillar through a product transformation at Cariloop - and scaled the program at Hilton. I've also seen a practice end when it lived in one person - and that lesson is built into every handover. Read the Bottle Rocket story and the Cariloop story.

A WCAG 2.2 AA audit tested with real assistive technology, delivered as a prioritized fix list your team can actually execute.

The problem it solves. You got a scan or a vendor audit and nobody knows what to fix first. Or you need to know where you actually stand - before a launch, a procurement review, or a legal deadline. Scanners are a starting point, not an audit: the issues that block real users are the ones automated tools can't see.

What you receive.

• A findings register with severity, WCAG 2.2 mapping, and user impact for every issue
• Reproduction steps and evidence screenshots
• A prioritized remediation plan that respects engineering reality
• A retest of the fixed issues

How it runs. A fixed-scope project, typically two to six weeks, with a retainer available for regression testing. I guide the fixes; your team writes the code. The findings are written for the people who'll fix them, not for a compliance binder.

Why me. CPACC certified, with audits across enterprise portfolios at Hilton scale. Testing with JAWS, NVDA, VoiceOver, TalkBack, and ZoomText, alongside axe, WAVE, ANDI, Siteimprove, and Stark - real assistive technology, not just scanners.

Generative AI workflows that genuinely accelerate accessibility work - alt text drafts, test generation, issue triage, documentation - with the verification step built in.

The problem it solves. Leadership says to use AI for compliance. Unverified AI output is a liability: it promises cheap compliance and produces confident garbage. You need the speed without the risk.

What you receive.

• Workflow design - where AI helps, and where it must not be trusted
• A verification protocol that keeps the output defensible
• Team training
• Prompt and tooling setup

How it runs. A short fixed-scope engagement or an advisory retainer. The deliverable is the verification design, not the prompts.

Why me. This is the fastest-moving part of my practice, and I run the same human-verified AI workflow in my own business every day - this site is built that way. I write about it on LinkedIn.

Product and experience strategy for consumer-facing journeys - with accessibility built into the decisions, not audited in afterward.

The problem it solves. Conversion is leaking and nobody knows where - including the customers exclusion was quietly turning away. Or the team needs a product owner, not another opinion. Accessibility finds where customers get excluded; product strategy decides what to do about it. I've done both from the product owner's seat.

What you receive.

• A journey and friction audit
• A prioritized opportunity map
• Product strategy
• Fractional product ownership: roadmap, discovery, and delivery with your team

How it runs. Fractional, as a contract or retainer through Inclusive Design LLC.

Why me. Product owner of a live caregiver-matching platform at Cariloop. UX strategy for a relaunch and an international expansion. The Hilton program's work tied to $26.5M in RevPAR impact. Am I a UX person or an accessibility person? Both - the intersection is the point. Read the Cariloop story and the Hilton story.