Kristin Patterson - accessibility program leader, UX Strategist
Accessibility is product quality.
I build accessibility programs that ship - and keep working after launch, because the interesting accessibility work doesn't happen at launch.
At Bottle Rocket, Cariloop, and Alto, I brought accessibility into companies that didn't have it - three different ways: a program designed from scratch, a company-wide product transformation, and quiet embedding in the work itself. At Hilton, I scaled a program across 7,500 sites in 17 languages with a 24-person team. Now I work with clients through Inclusive Design LLC.
What I do
Most accessibility problems aren't knowledge problems. Teams know the rules. What's missing is the practice - the intake, the triage, the design standards, the testing habit, the ownership model. I build that, and I build it to outlive me.
-
Program build-outs
From zero to a working accessibility practice: standards, process, tooling, training, ownership.
-
Audits and remediation
WCAG 2.2 AA reviews tested with real assistive technology, not just scanners.
-
AI-assisted compliance
Where generative AI genuinely speeds up accessibility work - and where it can't. This is my sharpest current practice area.
-
UX strategy and product ownership
Accessibility works best when it owns outcomes, not just checklists.
Selected work
-
Hilton
Scaled an accessibility program across a global portfolio of 7,500 sites and 17 languages.
-
Bottle Rocket, Cariloop, Alto
Accessibility from three directions: a program built from scratch, a product transformation, and quiet embedding in everyday work.
Credentials
CPACC certified. Based in Dallas, working remotely everywhere.
Every audit tested with JAWS, NVDA, and ZoomText.
This site is my work sample
Everything here is built to the standard I hold clients to: semantic HTML, keyboard-operable, screen-reader tested, visible focus, real contrast. Read the accessibility statement.